Patient Accounts

Accounts & Billing Information

Norton County Hospital's Business Office is located inside the hospital’s east main entrance. Business Office personnel will file patient claims for hospital and clinic services to insurance and conduct appropriate follow up to ensure that claims are paid timely and correctly. It is important to notify the Business Office of any changes in insurance or other information. After insurance payment on a claim, a guarantor statement will be mailed to the patient or the responsible party.

If you have any billing questions or need assistance, please call 785-877-3351, option #6.

Financial Assistance

Norton County Hospital offers a financial assistance program to qualifying patients. Financial assistance is based on the income level and needs of the responsible parties. Financial assistance applications are available in the Business Office and at each registration point in the hospital and clinic; the application can also be downloaded from the link provided below.

Financial Assistance Application

To apply for financial assistance, return a completed application, along with income documentation as descirbed on the application, to the Business Office or mail the information to:

Norton County Hospital
P.O. Box 250
Norton, KS 67654

For questions about financial assistance, contact the Business Office at 785-877-3351. Visit the Financial Assistance page for more details about our policy.

Payment Plans

Norton County Hospital offers terms payment plans to those individuals in search of payment options. The payment plan options are based on the individual’s outstanding balance with NCH under the following guidelines:

Balance Term of Payments Number of Payments
$400.00 and below 3 months 4
$400.01 - $800.00 6 months 7
$800.01 - $1,800.00 12 months 13
$1,800.01 - $3,000.00 24 months 25
$3,000.01 and above 36 months 37

Individuals interested in a payment plan agreement can stop by the NCH business office. Individuals who do not sign a Norton County Hospital payment plan agreement are expected to pay their balance in full within 120 days from the date of the first statement. NCH accepts all major credit cards, cash, check and money orders.

Notice to Our Valued Customers

Norton County Hospital is working through a process of moving accounts from our previous accounting system into the new Cerner system. ALL accounts in the old system were combined into ONE account. Thus, if you had multiple accounts with balances prior to 2/13/2023, they have been combined into one balance forward account.This is your first statement reflecting the balance moved into our Cerner system. You may not have received a statement for this balance in the last few months. Because of this, these accounts will begin to age when you receive your first “PT CONVENIENCE” statement. At this time accounts will work through our regular collection process. Thank you for your patience and understanding. NCH Business Office

Epic River Lending Program

Norton County Hospital has proudly partnered with Equity Bank to offer patients an affordable financing option for unpaid medical expenses.

All patients whose bill qualifies are eligible for the program. Questions about enrollment? Call 785-877-3351.

To apply for Epic River Lending, visit our linked website.

Hours and Contact Information

The Business Office is open Monday - Friday from 7 a.m. to 5 p.m.

You may mail your payment for hospital and clinic services to:

Norton County Hospital
P.O. Box 250
Norton, KS 67654

You may also pay your bills online at any time through our secure online payment system.